Return, Exchange and Refund Policy

Do you offer returns and exchanges?

In case you're not 100% satisfied with our product(s), you may return it for a full refund or exchange it for the same product within 7 days of the recorded delivery date. 

Returned item must be unaltered, unworn, in saleable condition, and should include it's original packaging.

Please email us at info@kurajewellery.com to initiate your return.

In case you receive a defective/wrong item(s), the return costs to our office will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs. 

If you are shipping an item over $100, we recommend using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item without the trackable shipping service.

Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund.

Can I return/exchange engraved items?

Pieces that have been engraved are custom made, so they are final sale and cannot be returned or exchanged.

Can I return/exchange sales items ?

Yes.

Where to return your merchandise?

To return your merchandise , please ship to:

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Returns Department, Kura Kura Intl Ltd.

2G Hok Yuen Street. Hang Fung Industrial Building Phase 2., Suite E1-2, 2ND FL. Hung Hom, Kowloon. 0000 Hong Kong SAR China

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Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned product.  
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first contact your bank or your credit card company first. 
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kurajewellery.com. We will make sure you get your refund.

OUR PRICING PHILOSOPHY

We believe in fair pricing and in bringing the most value to our clients while maintaining our product quality and design.

You may have noticed and may be wondering why our jewellery pieces with real diamonds, real gemstone and made with real solid 18K and 14K gold seems too good to be true at these prices.  Most luxury jewellery brands in the industry mark up their product 5x - 10x the actual cost of the piece. Well, we have different philosophy!

In our experience, by providing fair pricing and fair value to our clients without sacrificing our product quality and design, we have gained happy, loyal, long-term clients who have became Kura Jewellery brand ambassadors by referring us to their families and friends. It's a win-win situation! This has been our philosophy and practise since the inception of Kura Jewellery since 2009.