Returns and Refunds Policy

What's your return policy?

In case you're not 100% satisfied with our product(s), you may return it for a  refund  within 7 days of the recorded delivery date. 

Returned item must be unaltered, unworn, in saleable condition, and should include it's original packaging.

Please email us at info@kurajewellery.com to initiate your return.

In case you receive a wrong item(s), the return costs to our office will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs. 

If you are shipping an item over $100, we recommend using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item without the trackable shipping service. 

Can I return  engraved items?

Pieces that have been engraved are custom made, so they are final sale and cannot be returned or exchanged.

 Can I return  sales items ?

Yes.

 Where to return your merchandise?

To return your merchandise , please ship to:

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Returns Department, Kura Fine Jewellery

2G Hok Yuen Street. Hang Fung Industrial Building Phase 2., Suite F2-15, 4th FL. Hung Hom, Kowloon. 0000 Hong Kong 

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 Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned product.  
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first contact your bank or your credit card company first. 
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kurajewellery.com. We will make sure you will receive your refund.


 

 

 

 

Size Charts
Women's  Bracelets & Cuffs Size (in inches)
Actual Wrist Measurements         Bracelet Size
4.6" to  5.0"™ /11.50 cm to 12.50 cm         X-Small
5.1" to  5.5"/12.75 cm  to 13.75 cm         Small
5.6" to  6.0"/14.00 cm  to 15.00 cm         Medium
6.1" to  6.5"/ 15.25 cm to 16.25 cm          Large
6.6" to  7.0"/ 16.50 cm to 17.50 cm          X-Large
7.1" to  7.5"/ 17.75 cm to 18.75 cm          2X-Large
7.6" to  8.0"/ 19.00 cm to 20.00 cm          3X-Large

 

Ring size chart & conversion:

Necklace/Chain length diagram (in inches) :

 

 

 

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