Return, Exchange and Refund Policy
Do you offer returns and exchanges?
In case you're not 100% satisfied with our product(s), you may return it for a full refund or exchange it for the same product within 7 days of the recorded delivery date.
Returned item must be unaltered, unworn, in saleable condition, and should include it's original packaging.
Please email us at info@kurajewellery.com to initiate your return.
In case you receive a defective/wrong item(s), the return costs to our office will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.
If you are shipping an item over $100, we recommend using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item without the trackable shipping service.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Can I return/exchange engraved items?
Pieces that have been engraved are custom made, so they are final sale and cannot be returned or exchanged.
Can I return/exchange sales items ?
Yes.
Where to return your merchandise?
To return your merchandise , please ship to:
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Returns Department, Kura Jewellery.
2G Hok Yuen Street. Hang Fung Industrial Building Phase 2., Suite F2-15, 4th FL. Hung Hom, Kowloon. 0000 Hong Kong SAR China
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Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned product.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first contact your bank or your credit card company first.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kurajewellery.com. We will make sure you get your refund.
