Return Policy

ONLINE  RETURN POLICY

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange and refund within 14 days. This includes items purchased in the sale or with a promotion code. All returns must be accompanied by a copy of your proof of purchase.

If you have received a defective product, you must notifiy us within 24 hours via email to info@kurajewellery.com or click here Contact Us .

REFUND

All refunds will be issued to the original form of payment, minus the shipping cost.  All returns must be unaltered, unworn and in saleable condition. Returned merchandise should include it's original packaging.  Please note used merchandise will not be accepted for refund or exchange unless defective. 

EXCHANGE

Please note, if an exchange is required, your order will need to be refunded and a new order will be placed.

Engraved/bespoke/customized items are non-returnable/non-refundable, unless the product is faulty. 

RETURN FOR UK AND EURO ZONE:

Send your goods, including original packaging to the address below. We recommend returns are sent using a tracked service. It is important to ensure that you state you are 'returning to seller' in the reason for export field on your postage label. Please note that engraved/bespoke/customized items cannot be returned or exchanged, unless the product is faulty/defective.

For UK and Euro Zone, send returns to:

RETURN FOR COUNTRIES OUTSIDE UK AND EURO ZONE:

Send your goods, including original packaging to the address below. We recommend returns are sent using a tracked service. It is important to ensure that you state you are 'returning to seller' in the reason for export field on your postage label. Please note that engraved/bespoke/customized items cannot be returned or exchanged, unless the product is faulty.

For countries outside UK and Euro Zone, send returns to: