Returns, Refunds, and Exchanges Policy

In case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 7 days of the recorded delivery date. We require notification via email within 2 business days of the recorded delivery date.

In case you receive a defective/wrong item(s), the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs. 

Notes: 

- Engraved/bespoke/customised items are non-returnable, unless  the product is faulty. And we will exchange the faulty product with a newly made items.

- Late returns shipped beyond 7 days from recorded delivery date will not be accepted.

- All returns must be unaltered, unworn and in saleable condition.

- Returned merchandise should include it's original packaging

Returns 

Engraved/bespoke/customised items are non-returnable, unless the product is faulty. 

If a return is required, you have to notify us at info@kurajewellery.com within 2 business days of the recorded delivery day and ship the return merchandise within 7 days of the recorded delivery date.

If you are shipping an item over $100, we recommend using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item without the trackable shipping service.

You will be responsible for paying for your own shipping costs for returning your item unless it is a faulty item. Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund.

Where to return your merchandise. 
To return your merchandise , please ship to:

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Returns Department, Kura Kura Intl Ltd.

2G Hok Yuen Street. Hang Fung Industrial Building Phase 2., Suite E1-2, 2ND FL. Hung Hom, Kowloon. 0000 Hong Kong SAR China

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Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned product.  
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kurajewellery.com.

Sale items  
Sale items can be refunded.

Exchanges 

Engraved/bespoke/customised items are non-exchangeable , unless the product is faulty. 

If an exchange/return is required, you have to notify us at info@kurajewellery.com within 2 business days of the recorded delivery day and ship the return merchandise within 7 days of the recorded delivery date.

If you are shipping an item over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without the trackable shipping service.

You will be responsible for paying for your own shipping costs for exchanging/returning your item unless it is a faulty item. Shipping costs are non-refundable. When you receive a refund, the cost of  shipping will be deducted from your refund.